ECHO 2.0 Q&A

ECHO 2.0 14kWh Battery Module.

Q) What is the battery modules made of.

A) The battery modules fully constructed out of 5052 Aluminum with 16 large format battery cells in series to make 51.2V system, Cell Level Test Model # 6LH3L8 UL Project 4788679452.

Q) Are the batteries safe?

A) Yes! Cell Design: Prismatic, Lithium Iron Phosphate/Graphite (LFP), 271Ah, 3.2V. (No Cobalt or Magnesium)

Q) I hear a beeping?

A) The beeping can be the BMS stating possible over or under charge and is safe off from the rest of the system.

Service Request Form

Service Request Form

Once we receive this form, we will contact you on a priority basis.

For the ECHO 2.0 Systems using the Sol-Ark inverters fill out the form below.

if your system isn't online, we can’t help you! if your system is offline due to an internet provider, password change, or no power, please state this in the request area.

Specify your issues below: please be detailed that most issues can be handled via the back end, no truck run is required. If we need to schedule a truck run this will be coordinated to meet your needs.

Make sure the last name is the site your account is under.

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